Terms of service

These terms cover your use of this website and set out the general basis on which Harwood Media provides its services. They are written to be readable rather than impressive.

Individual projects are governed by a separate written agreement that we prepare and you approve before work begins. Where that agreement and these terms disagree, the project agreement is the one that counts.

You are welcome to browse this site, read our case studies and contact us about work. We ask that you do not misuse it.

Any price ranges shown on this site are indicative and provided to help you judge whether we are in the right bracket. They are not an offer and they are not binding.

A binding price only exists once we have run a discovery session, written a scope and both parties have agreed to it. That fixed price then holds for the scope described. Work outside the agreed scope is quoted separately and only starts once you approve it.

Quotes are valid for thirty days from the date we issue them.

When a project is paid for in full, you own the deliverables: the design, the code we wrote for you, the content we produced for you and every account created for your business.

Advertising accounts, domains, hosting and analytics properties are set up in your name from the outset, with us added as a user. If we stop working together, we remove our own access and nothing else changes for you.

Almost every project that runs late does so because material we needed did not arrive. We will tell you at the start exactly what depends on you and we will chase it politely and repeatedly.

Project work is generally invoiced as a deposit at kickoff and the balance at launch, with larger projects split into stages. Advertising management is invoiced monthly in advance.

Advertising spend is always paid by you directly to Google, Meta or the relevant platform. It never passes through us, and we never take a percentage of it.

Invoices are due within fifteen days. If an invoice goes unpaid past thirty days we may pause work, and we will always tell you before we do.

The figures in our case studies describe what happened for that specific client, in that market, at that time. They are reported as accurately as we can measure them and, where relevant, we say how they were measured.

They are not a prediction of what will happen for you. Advertising and search results depend on your market, your competitors, your pricing and factors outside anyone's control. We do not guarantee specific rankings, traffic volumes, lead counts or revenue, and we are cautious of anyone who does.

We take care with our work, but this website is provided as it is. We do not warrant that it will be uninterrupted or error free, and we are not liable for any loss arising from your use of it.

For project work, our total liability is limited to the fees you have paid us for the project in question. We are not liable for indirect or consequential losses such as lost profit or lost business opportunity.

Nothing in these terms limits liability that cannot lawfully be limited.

This site may link to other websites and our work often involves third-party platforms such as Google Ads, Meta and various hosting and analytics providers. We do not control those services and are not responsible for their content, availability, pricing or policy changes.

These terms are governed by the laws of the Province of Alberta and the federal laws of Canada that apply there. Any dispute will be dealt with by the courts of Alberta.

If anything here needs clarifying, or you would like to raise a problem before it becomes a dispute, email hello@harwoodmedia.ca or call (403) 555-0182. We would much rather talk.